Right of withdrawal
Informations about the right of withdrawal
- In accordance with art. 49, clause 4, Legislative Decree 21 February 2014 n°21 -
You have the right of withdrawal, without specific reasons, within 14 days.
The withdrawal period expires 14 days after you or a third party, different from the carrier and decided by you, receive the merchandise.
To exercise the right of withdrawal, you have to inform us about your decision of withdrawal with a specific declaration to the follow address:
TOGNANA PORCELLANE S.p.A.
Via Capitello, 22
31030 CASIER (TV)
e-mail: [email protected]
To respect the cancelation deadline, you have to send the communication about the exercising of the right of cancelation before the deadline of the cancelation period.
If you cancel this contract, you’ll receive the refunds for every payment made, including the delivery costs (except the additional costs if you have not chosen the standard delivery), without delay and in every case within not more than 14 days after the day we learn about your decision of cancelation. These refunds will have the same method of payment that you have used for the first payment, save for your different specific communications; in every case, you’ll not pay any cost relative to the refund.
The refund can be suspended until the delivery of the merchandise or until demonstration on the part of the customer about the despatch of these products is received.
Please, send or deliver the products, without delay and in every case within 14 days after the day when you have declared your cancelation. The deadline is respected only if you send the products before the deadline of these 14 days.
The direct costs for the return of the products will be at the expense of you.
You are responsible only for any drop in value of the product due to handling other than what is necessary to establish the nature, characteristics and function of the products.