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General online sale terms

General terms

These sales terms (shown below, “General terms”) include all types of products sales (shown below, “Products” or “Product”) shopped on the website (shown below, “Site”) to deliveries made only in Italy (including San Marino Republic and Vatican City).

For sales in other countries, you have to send a request to [email protected] The contracts closed with TOGNANA PORCELLANE S.p.A through the Site are under the Italian rights and, in particular, the Legislative Decree 6 september 2005, n. 206 (Fruition Code) with reference to the articles from 50 to 68 about the distance sales and the Legislative Decree 9 April 2003, n. 70 (shown follow, “E-commerce Decree).
The distance sales service, described in these General Terms, is reserved for private consumers (shown below, “customers” or the “customer” or “the purchaser”), intended as persons which act with different objectives than their commercial activities, business or professional practice.

Generally, a private person doesn’t need an invoice. Keep the receipt of payment, received at the moment of delivery, is enough to claim assistance and warranties.

The invoice is not issued, the order will be sent with a purchase receipt.

TOGNANA PORCELLANE S.p.A has the right to modify the General terms any time and without advice notice. However, the modifications aren’t valid for the purchase orders sent before the publication of the modifications on the Site.

The customer must read these General Terms carefully, completely available on the Site, to memorize and reproduce them in accordance with art. 12 of Legislative Decree 9 april 2003, n. 70. After having confirmed the purchase, the purchaser accepts the General Terms and agrees to receive all the information by e-mail. The purchaser is confirms that the e-mail address is correct as well as all information filled out at the time of order.

For any request about the General Terms, complaint or withdrawal communication, to delete an order, returns and refunds, send an email to [email protected]

Vendor identification

The vendor is TOGNANA PORCELLANE S.p.A, Headquarter Capitello street n. 22 – 31030 Casier (TV) VAT number e Tax code 00475130266, Rea Number TV 121092 (shown follow TOGNANA or Seller)

Information about products and availability

Information about products sold through the Site, is available on the Site with the relative code. The images, which show the products, have only an indicative role. Differences between images and products may be only slight and don’t concern the essential characteristics of the products. The information about the products is in accordance with the article 52 and 53 of the Fruition Code. Products are, almost all, available in stock. In case, after the order, the product is not available and the site is in error, the customer will receive a notice and can decide to wait for the time forecast or request a refund (like preview follow).


The product prices include taxes and levies. All prices are in Euro.